Contact and FAQ'S
Questions about our presets and order processing
If we cannot answer the questions here, please send us a message.Installing presets is easy. When you download our presets, you will receive comprehensive and illustrated instructions.
Yes. XMP files can also be opened with Photoshop.
Adobe Photoshop Camera & Adobe Lightroom Desktop & Mobile. However, please note the release notes.
The majority of our presets are XMP files that work with Lightroom but also with Photoshop.
1. Lightroom Classic*: Version 7.3+
2. Lightroom (Free): Desktop version
* Lightroom 4,5,6 is currently partially not supported because a different format is used here.
Most of our presets are not yet compatible with masks. Some presets already support strength adjustment. If you need more detailed information about a specific preset, please contact us before purchasing.
Order & processing
Everything about your order.Immediately after payment you will receive the link to your files on the order confirmation page. In addition, we will also send you an email.
Yes. We send our invoices twice a day. If you do not receive an invoice within 24 hours, please contact our support team
Digital products cannot be returned. If you have problems with the installation, please contact our support team.
PayPal, Klarna, credit card, Apple Pay, Google Pay, and iDEAL are available in our secure checkout.
For organizational reasons, we do not offer payment in advance, bank transfer or cash payment.
Discounts, promotions and marketing
A discount code cannot be combined with other codes. Occasionally we also use so-called automatic discounts, which technically work like a discount code. If a discount of e.g. 50% is automatically deducted from the shopping cart, it is not possible to add a discount code.
In the checkout on the first page there is a field on the right side with "discount code or gift card". On the mobile version, the field appears when you click on "View order summary".
If the field does not exist, it is not possible to enter a discount code due to other promotions.
No. A combination of individual codes is not possible. Only one code is accepted per order.
At the bottom of each email is a link to unsubscribe. To unsubscribe just click on the link.
Everything about the customer account
No. Unfortunately, you cannot accept your access data. Please create a new account here
You can check out faster for future purchases because the billing data and email are already stored. You also have an overview of your orders and associated downloads.