Payment & Returns
The prices valid on the day of the order apply, as displayed in the online shop. The prices displayed in the online shop are given in euros and include VAT.
Payments are due immediately. You can select your preferred payment method from the available payment methods and with your order you only accept the payment methods offered during the ordering process in the online shop.
Credit card
When placing the order, enter your credit card details. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
Klarna direct debit
After a successful address and credit check as part of the ordering process, you give the online provider Klarna a SEPA direct debit mandate when you place the order. Klarna will inform you about the date of the account debit (so-called pre-notification). By submitting the direct debit mandate, Klarna requests your bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited after the goods have been shipped. In addition to our terms and conditions, Klarna’s terms and conditions and data protection declaration apply to payment processing via Klarna. You will receive further information during the ordering process.
PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
Apple Pay
In order to be able to pay the invoice amount via Apple Pay, you must use the "Safari" browser with which the service provider Apple is registered, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You'll get more information during the ordering process.
Google Pay
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You'll get more information during the ordering process.
EPS, PERFECT
When paying by EPS or IDEAL, by providing your bank details, you authorize us to charge the full invoice amount, including delivery and shipping costs, to the relevant credit card company/bank when due. In this case, the debit will be initiated with the order confirmation. In the event of an accepted revocation, the amount incurred will be credited back to your credit card account.
Return of Digital Products
A return of digital products and a refund of the purchase price is not possible. If you have problems with the installation or files are incorrect, please contact us in the live chat.